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User guide
A comprehensive User Guide, available in multiple languages, provides step-by-step instructions and helpful tips for accessing information and carrying out key tasks in the Customer Lounge.
Download the User Guide as a PDF document (you will need Adobe Acrobat 5 or higher) by right-clicking on the relevant link and selecting 'save as target'. You can then open the document from your own computer.
- English version (pdf, size 4096 kB) - opens in new window
- French version (pdf, size 4096 kB) - opens in new window
- German version (pdf, size 4096 kB) - opens in new window
- Chinese version (pdf, size 4096 kB) - opens in new window
- Japanese version (pdf, size 4096 kB) - opens in new window
- Thai version (pdf, size 4096 kB) - opens in new window
Quick Reference Guide
For a concise overview of Customer Lounge features and functionality download the Quick Reference Guide (pdf, size 262 kB) - opens in new window
