News briefs
Quick order confirmation improves planning process
21/04/2007
The Customer Lounge's ease of use and ability to deliver quick order confirmations helps to improve planning and make life easier for detergent systems supplier.
Stepan is a global manufacturer of specialty and intermediate chemicals for consumer products and industrial applications. Kevin Bradwell is the company’s head of raw materials purchasing in the UK, and is responsible for placing around 300 orders per month with suppliers of alcohols and other chemicals used in detergents formulations.
Stepan supplies the base formulations that major detergent manufacturers use in a range of cleaning products including washing powder, washing up liquid and shampoo.
Bradwell has been using the Customer Lounge for nearly two years, at times placing up to 10 orders per month for Shell Chemicals products including NEODOL alcohols, IPA and Toluene.
He says that Customer Lounge offers a significant advantage for the order placement process compared with other suppliers. "For me it’s a brilliant system because I know I can place an order and get the confirmation back by e-mail within minutes.
"With a busy weekly purchasing schedule it's a real benefit to have that instant acknowledgement. It makes my planning process, and my life, easier. With other orders I might have to wait two or three days, and have to chase the supplier, to get a response."
He's also been impressed with how easy it is to use. "I like it because it's a very user-friendly system and it was easy to pick it up and start using without needing any special training or knowledge. I mainly use its facilities for placing or modifying orders, but a colleague recently asked me for a Certificate of Analysis and I found I was able to locate and download it from the Lounge without any problems."
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