This Commitment Statement explains the type of personal information we collect about individuals and how we handle that information. We encourage you to review this Commitment Statement. What is personal information? Personal information is information that can identify you. It can include your name, home address and telephone number, e-mail address, payment records, credit information, and information about your preferences for products and services. Why does Shell Canada collect personal information?
We collect personal information that we need to:
- establish and maintain our relationship with our customers and stakeholders,
- understand, analyze and evaluate our customers’ needs and eligibility for our products and services,
- provide our products and services to our customers,
- maintain the safety of our operations and facilities, and
- comply with applicable laws.
- administer and facilitate the operation of services or activities offered on our website.
We need your consent to collect, use and disclose your personal information. What personal information does Shell Canada collect? We may collect the following types of personal information: - Information about your identity, including your name, home address and phone numbers, birth date, e-mail address, and other identifying information.
- Information we receive from you, including details of your assets, income or employment history, on applications or account forms.
- Information about your interactions with us, such as a purchase of a product or service, or use of a Shell credit card, our website, our Shell Helps Line, or other Shell Canada facilities.
- Credit and financial information about a customer seeking credit from us, including payment history, and, if applicable, creditworthiness. This information may come from other companies (including financial institutions) and from references that our customer provides to us.
- Information to communicate effectively with our customers and stakeholders in connection with a health, safety or environmental matter.
Does Shell Canada disclose personal information to third parties? Yes, we may disclose personal information to: - Our affiliates inside and outside of Canada for services including database management, archival and back-up services, and technology support.
- Regulatory authorities or medical providers in accordance with our policies and applicable laws in connection with a health, safety or environmental matter.
- Non-affiliated parties, including delivery, printing and mailing companies, credit reporting agencies, and market research companies, to fulfill orders or deliveries, provide marketing assistance, process credit applications, evaluate and analyze information and trends and provide other services for us.
- We may also be required to disclose personal information to legal authorities to comply with applicable laws. In such a case we will disclose personal information only to the extent that we are compelled to do so.
How does Shell Canada protect personal information? Shell Canada is dedicated to safeguarding personal information while it is in our custody. - We have security standards in place to protect personal information from misuse and unauthorized access.
- We communicate with our employees and with contractors and third parties about the importance of handling personal information in accordance with our standards and applicable laws.
- We store personal information with appropriate safeguards such as locked files or secure computers that are password protected.
- We hold personal information only for as long as we need it for the intended purpose and as required by our policies or applicable laws.
Does Shell Canada need my consent? Yes. We need your consent to collect, use, and disclose your personal information. If you have already provided us with personal information, we would like to continue to use and disclose it for the purposes for which it was collected. If you do not contact us we will assume that we may continue to do this in accordance with the standards described in this Commitment Statement. Do I have a choice? Yes. You may refuse to provide your consent or you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We will respect your choice, but in certain circumstances this may limit our ability to maintain our existing relationship with you. You may also ask us about your personal information and notify us of any corrections that may be necessary. How can I contact Shell Canada? You may contact us about any of these matters or this Commitment Statement: By phone: 1-800-661-1600 Monday to Friday 6:00am - 6:00pm MST By e-mail:  privacyincanada@shell.com If you would like more information about the way that Shell Canada handles your personal information, you may contact our Manager, Privacy Compliance. By phone: 1-800-661-1600 By fax: (403) 691-2350 By e-mail: privacyincanada@shell.com We will keep you informed of any updates to this Commitment Statement.
|
