In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) is federal legislation that establishes certain expectations for an organization’s personal information handling practices. It addresses the practices of collecting, using, disclosing, protecting and providing access to an individual’s personal information. Our commitment is based on the principles of personal information handling contained in PIPEDA and also takes substantially similar provincial laws into consideration. Our Manager, Privacy Compliance oversees this commitment and is accountable for Shell Canada’s personal information handling practices. Responsibility for the day to day handling of personal information in accordance with this commitment will be shared by all Shell Canada employees and contractors at all levels of the organization, and is required by our Code of Ethics. Shell Canada’s personal information handling practices are guided by the following 10 Principles. Principle 1: Identify the Purposes for Collection The purposes for which personal information is collected shall be identified at or before the time the information is collected. Principle 2: Limit the Collection The collection of personal information will be limited to that which is necessary for the purposes identified. Information shall be collected by fair and lawful means. Principle 3: Obtain Consent The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate. Principle 4: Limit Use, Disclosure and Retention Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes. Principle 5: Ensure Accuracy Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. Principle 6: Use Appropriate Safeguards Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Principle 7: Provide Access Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. Principle 8: Challenging Compliance An individual shall be able to address a challenge concerning Shell Canada’s compliance with these 10 principles to the individual or individuals designated under Principle 9. Principle 9: Be Accountable Shell Canada is responsible for personal information under its control and shall designate an individual or individuals who are accountable for its compliance with these 10 principles. Principle 10: Be Open about Our Personal Information Handling Policies and Practices Shell Canada will make readily available to individuals specific information about our policies and practices relating to the management of personal information.
If you have any questions about this commitment, please email  privacyincanada@shell.com or call 1-800-661-1600.
| 
