- You may be able to access your personal information at no cost by calling us.
- If you are a Commercial customer, please contact your customer service representative.
- If you are a Thermoshell customer, please contact your local branch office.
- If you are a resident near one of Shell's natural gas complexes or refineries, please contact the local Community Affairs Representative.
- For all other requests, please call 1-800-661-1600.
When should I make a formal access request? If you have not been able to access all your personal information by calling us, you may need to complete a formal access request. There is a fee if you request access to your personal information using this form.
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