Dear Valued Customer,
Making it easier to do business with Shell
At Shell, we are committed to improving our service to you. This is why we are introducing simpler ways of fulfilling your requirements, in order to provide you with the best customer service possible.
These improvements are being rolled out globally so that we have a standard approach to doing business around the world. Please see the following sections for comprehensive details about the changes we will be making from April 2011.
Some of the main points that may affect you are outlined below:
| New price notification format | Simple to read |
| New options to receive invoices | By email, fax or post |
| New invoice layout | Easy to understand |
| New account numbers | Easy identification of your account |
If you require more information, please contact your Account Manager. Thank you for your support and continued business.
Yours faithfully
Sjoerd Post
Vice-President, Shell Aviation
