Shell Safe - Think Safe, Stay Safe

The health and safety standards of Shell-branded stations are high. Despite this, there are potential risks you should be aware of. Please familiarise yourself with these basic safety rules and procedures, and stay safe when you're visiting a Shell branded location.

Turn off ignition sources

Safe Fuel Handling

Prevention of Static Electricity

Driveway Safety

Car Engines By law you must switch off your engine before and during refuelling.   Refuelling Petrol Vehicles Take care when opening the fuel cap on your petrol vehicle. Static discharge from some types of clothing may ignite petrol vapours from your vehicle tank.
Mobile Phones Dropping a mobile phone or switching it on or off can cause sparks, which may ignite petrol vapours. Using a mobile phone while refuelling can cause a lapse in concentration.
Smoking By law, you and your passengers are required to extinguish your cigarettes, cigars or pipes prior to entering the service station.
Children ONLY adults (15 years or older) are permitted to fill fuel tanks. Service station driveways can be dangerous, please keep a close watch on children at all times.
Motorcycles Always get off your motorcycle prior to and during refuelling.  Remove your helmet before entering a store.
Autogas (LPG) LPG is colourless and has a distinctive smell so that leaks can be easily detected. If you detect an LPG leak, press an emergency stop button and advise staff immediately. Before connecting to your car, always check that the vehicle fill point and nozzle connections are clean and in good condition. Take care when connecting the nozzle to your car to ensure it is not cross threaded. Avoid direct contact with LPG which can cause cold burns.
Caravans and Food Vans By law you are required to extinguish all pilot lights of mobile campervans, caravans, food vans and gas refrigerators.
Filling Containers Fill only properly labelled containers which have been stamped to say they are approved to carry flammable liquids.  Filling non-approved or incorrectly labelled containers from dispensing pumps is illegal. Do not fill containers on the back of a truck deck, trailer, ute, in car boots, etc. When filling a portable container, manually control the nozzle valve and fill slowly throughout the process to reduce the chance of static electricity build-up and minimize splattering / spilling.

Please be careful when handling or storing fuel for any purpose:

• Contact with petrol or LPG can burn or irritate skin or eyes and stain or dissolve certain fabrics.
• If your clothing is splashed with fuel, saturate the area with water and remove the clothing slowly (to avoid static electricity) as soon as possible. Hang out to thoroughly air before washing.
• If fuel splashes on your skin, wash with soap and water. If fuel gets in your eyes, wash out with running water for at least 15 minutes. If pain persists, seek medical attention.
• Prolonged exposure to vapours can adversely affect health.
• Always label and store fuel containers in a cool, well ventilated location out of children’s reach.
• It is illegal to pour fuel into drains or sumps due to the potential environmental damage and the risk of explosion.

Guidelines on Prevention

• Especially when refuelling the vehicle yourself, discharge static (e.g. by touching metal parts of your vehicle) before lifting pump nozzle.
• DON’T re-enter your vehicle during refuelling – stay outside.
• Use ONLY the refuelling latch available on the pump nozzle, and don’t leave the nozzle unattended.

Understanding Static Electricity

Under dry climatic conditions, static electricity build-up is most likely to occur. Static electricity may build up when you re-enter the vehicle during refuelling. When you then return to the vehicle fill pipe, the static may discharge at the fill point, potentially igniting gasoline vapours and causing a fire.

No Pull-Away & Speeding

• Start your engine and move your vehicle ONLY AFTER refuelling is completed and the nozzle is placed back to the dispenser.
• Pull-away of hose and nozzle may hurt people around you, damage your car, lead to fuel leakage and possibly cause a fire.
• Service station driveways are busy places. Reduce speed and be aware of moving vehicles and pedestrians.