| Shell would like to advise motorists that there was recently a quality issue with a batch of LPG supplied to some retail outlets in Victoria from its LPG depot at Lara, near Geelong.
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| This quality issue related to higher-than-normal residue levels in the LPG.
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| Shell regrets that some motorists who purchased the affected LPG between June 17 and June 28 may have experienced operating problems with their vehicles including difficulties in cold starting and rough running.
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| Motorists who experience these operating problems with their vehicle should immediately take their vehicle to a licensed repairer, and should also contact Shell Customer Services on 131618. Shell is committed to supplying high quality fuels and will consider all legitimate claims for repair costs.
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| As soon as this problem was identified, Shell stopped supplying LPG from Lara while extensive testing was conducted. Retail sites identified as containing LPG with a high level of residue were closed while actions to fix the problem were undertaken. As such, motorists can be confident of the quality of Shell LPG currently selling at service stations.
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| Normal precautions are required for handling LPG and Shell does not believe there is any additional safety risk to motorists from the affected fuel. An internal investigation into the cause of the higher-than-normal residue levels for this affected batch of LPG is currently underway
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