Become a Bulk Fuel/Lubricants Customer

Become a Shell business customer and benefit your customers and your operations with quality fuels and lubricants at a competitive price.

Customer Criteria

Customer Self Site Assessment

Direct Debit & Shell

To become a Shell business customer you need to meet the following requirements:

• must have ABN,
• minimum annual usage of 10KL of bulk fuels or 250L lubricants or combination of both

You will also need to read and agree to our Standard Trading Terms and Conditions of Sale before completing the Shell customer application form.

Bulk fuel and lubricants customers will also need to complete the Customer Self Site Assessment (CSSA) form and submit this with their customer application form.

Customers who do not meet the minimum requirements can contact your local fuel distributor, Blackwoods or Elders (for lubricants).

Please download copies of each document via the links below.

If you would like to be sent a Shell customer account application form, please contact our New Business team on 13 16 18 during AEST business hours.

Please mail completed application forms (including the CSSA form if you are applying to become a bulk fuels and/or lubricants customer) to:

Shell New Business Commercial

PO Box 872K

Melbourne, Victoria, 3001

The CSSA is a requirement for all new bulk fuel and lubricants sites. The Shell Company of Australia is committed to working towards a safe environment not only for Shell’s staff and drivers, but also for our customers and other third parties associated with Shell.

We have identified that one of the high risk areas for our staff is the task of filling overhead tanks on farms and industrial sites, thus using a Customer Site Assessment program minimises risks of harm to humans, animals and the environment. The CSSA is designed to:

• To ensure the safety of delivery drivers, protection of the environment, and compliance with Shell and Australian Standards
• To meet the HSSE requirement under the 'Duty of Care' clause in respective state legislation
• To meet the HSSE requirement within the Shell principles of 'No harm to people and the protection of the environment'

Direct Debit is Shell's standard and preferred method of payment. It reduces the time and money you spend managing your account and can ensure you maintain a good credit rating. Direct Debit gives you the maximum amount of time to pay but eliminates the risk of being charged penalties for late payments.

A Direct Debit is an authorisation for Shell to debit your nominated bank account with the statement amount on the date your payment is due.

You can relax with the reassurance of knowing that you are always in control of your Bank account. If you have any queries with your statement you can instruct us to withhold disputed amounts from your payment with just 5 working days notice.

Shell will charge a premium for customers who do not use direct debit.

Please complete the direct debit section in the Shell customer account application form when applying to become a Shell customer.