 Introduction by Chairman of Shell in Malaysia This document reaffirms the general business principles that govern how Shell in Malaysia and each of the Shell companies which make up the Royal Dutch/Shell Group of Companies conduct their affairs. Upholding the Shell reputation is paramount. We are constantly judged by how we act. Our reputation will earn the respect it deserves if we act with honesty and integrity in all our dealings and we do what we think is right at all times within the legitimate role of business. Shell Malaysia's core values are honesty, integrity and respect for people. We also believe in the fundamental principles of the promotion of trust, openness, teamwork and professionalism, and pride in what we do. These underlying corporate values determine the way we conduct our business. It is the responsibility of management to ensure that all employees are aware of these principles, and that everyone performs in accordance with the spirit as well as the letter of this statement. Maintaining the trust and confidence of shareholders, employees, customers and other people with whom we do business, as well as communities in which we work, is crucial to Shell Malaysia's continued growth and success. We intend to merit this trust by conducting ourselves according to the standards set out in our principles. Chairman of Shell in Malaysia  Shell General Business Principles
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