Contact Us

Thank you for visiting Shell Indonesia website. Should you have any questions/comments, please do not hesitate to contact us. We value your feedback and look forward to hearing from you.

Telephone Numbers

Fax Numbers

Email

Mailing Address

Operating Hours

Choices of IVR (Interactive Voice Response) menu which allows you to meet all your daily business objectives.

B2B (Lubricants, Bitumen, Commercial Fuels)	0804 - 1 - 801010
Retail (VMI)	0804 - 1 - 801020
Marine	0804 - 1 - 801030
General Public	0804 - 1 - 801050

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• Press 0 for Directory Assistance
• Press 7 for Main Menu
• Press 9 for Previous Menu
• Press * to repeat the last options

Lubes Orders	+62 21 75924701
Fuels Orders	+62 21 75924702
Bitumen Orders	+62 21 75924703
Change Account Details	+62 21 75924704
Directory Assistance	+62 21 75924705
Submit Tank Info	+62 21 75924706
Feedback & Issues	+62 21 75924707
New Business	+62 21 75924708
Product Technical Information - Shell Brand	+62 21 75924709
Account, Billing & Payment Enquiry	+62 21 75924710
Marine Lubes Orders	+62 21 75924712

Lubes Orders	lubesorders-id@shell.com
Fuels Orders	fuelsorders-id@shell.com
Bitumen Orders	bitumenorders-id@shell.com
Change Account Details	accounts-id@shell.com
Directory Assistance	enquiries-id@shell.com
Submit Tank Info	vmi-id@shell.com
Feedback & Issues	feedbackandissues-id@shell.com
New Business	newbusiness-id@shell.com
Product Technical Information - Shell Brand	shelltechnical-id@shell.com
Account, Billing & Payment Enquiry	invoice-id@shell.com
Marine Lubes Orders	marinelubesorders-id@shell.com

PT Shell Indonesia

Talavera Office Park, 22 - 27 Floor

Jl. TB Simatupang Kav. 22 - 26

Jakarta 12430

Monday - Friday

08:00 - 17:00