Shell Hong Kong Limited |
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| Address | 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong | | Tel. No | 2506 7000 | | Fax No. | 2506 2037 |
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Shell Card (Fleet) Customer Service Centre |
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| Address | 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong | | Tel. No | 2506 1000 | | Fax No. | 2506 1019 | | E-mail | cardctr@shell.com |
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Shell Bonus Card Customer Service Centre |
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| Address | 36/F Shell Tower,
Times Square,
Causeway Bay,
Hong Kong | | Tel. No. | 2435 4789 | | Fax No. | 2506 1752 |
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Commercial Customer Service Centre |
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| Address | 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong |
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| Customer Service Hotline |
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| Fuels, Lubes and Bitumen Customers | 2323 1000 | | VMI Customers | 2435 9170 | | Marine Customers | 2436 3331 |
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| Type of Enquiry | Fax No. | E-mail Address |
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| Place an Order - Fuels | 2323 2001 | fuelsorders-hk@shell.com | | Place an Order - Lubes | 2435 9225 | lubesorders-hk@shell.com | | Place an Order - Bitumen | 2435 9190 | bitumenorders-hk@shell.com | | Place an Order - Marine Fuels | 2436 3798 | marinefuelsorder-hk@shell.com | | Place an Order - Marine Lubes | 2436 3797 | marinelubesorder-hk@shell.com | | Change Account Details | 2497 1443 | accounts-hk@shell.com | | Directory Assistance | 2497 1416 | enquiries-hk@shell.com | | Submit Tank Info | 2435 9277 | vmi-hk@shell.com | | Feedback & Issues | 2435 9449 | feedbackandissues-hk@shell.com | | New Business | 2435 9446 | newbusiness-hk@shell.com | | Product Information | 2497 1437 | technical-hk@shell.com | | Acct, Billing & Payment Enquiry | 2497 1446 | invoice-hk@shell.com |
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General Public Customer Service Centre |
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| Address | 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong | | Hotline | 2435 2064 | | Fax No. | 2497 1416 | | E-mail | enquiries-hk@shell.com |
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Shell Gas Hotline |
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| Address | 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong |
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| New Business Hotline | 2435 8388 |
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| Emergency Hotline | 2322 2000 |
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| Fax No. | 2435 7200 |
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| E-mail | hkshellgas-csc@shell.com |
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Communications Department |
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| Tel No. | 2506 7341 |
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| Fax No. | 2506 1029 |
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| E-mail | hkea@shell.com |
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