Why Shell Bitumen

Global Reach/Local Touch

Quality Standards

Technical Advantage

Supply Strength

Products that Work

Shell Bitumen is a global business operating in 35 countries. With recent acquisitions - particularly in China, new plants - most notably in India, and a growing aspiration to move into new markets, Shell Bitumen is the only Bitumen provider with real aspirations to provide global supply coverage and international experiences, while retaining combined with local knowledge and customer service through dedicated sales and customer service teams on the ground.

	Supplies 15,000 MT of bitumen products every day		Supplies 1,600 customers around the world, with a customer retention rate of over 95%
	Supplies 30 countries worldwide		Resurfaces 500 km of road every day - that’s 1km of road every 3 minutes!
	Has a 16% - and growing - market share in countries where we operate (excluding the USA)		Supplies 85% of polymer modified binder used in  airport business in Asia Pacific

Delivering asphalt and bitumen components on specification, on time, every time, requires disciplined and quality focused manufacturing, technical and supply operations.

As well as a team of dedicated and experience staff wh are focused on these elements, Shell Bitumen refineries have been through the ISO 9000 quality management system.  This means that that our customers can rest assured our Bitumen manufacturing and supply organisations continually work hard to meet the service standards of:

• the customer's quality requirements, and
• applicable regulatory requirements, while aiming to
• enhance customer satisfaction, and
• achieve continual improvement of its performance in pursuit of these objectives.

Meeting these standards is something Shell Bitumen takes very seriously and something we hope our customers can rely on.

Technical support and innovation are critical requirements of Shell Bitumen’s customers in all sectors – to ensure they deliver reliable and cost effective life-time solutions for their asset-owner clients.

In each country that we operate, our staff can draw on the skills and knowledge of our global Shell Bitumen technical centres, located at:

Establishment	Location	Contact
Shell Global Solutions (France), Bitumen laboratory, Petit Couronne	Rouen, France	Stephane LeClerc
Shell Global Solutions (Malaysia), Bitumen laboratory	Kuala Lumpur, Malaysia	Christine Desmazes
Shell Road Solutions Technology Centre	Beijing, China	Tjah Sutander
Nottingham Centre for Pavement Engineering	Nottingham, UK	Andy Broomfield
LEMIT (Laboratorio de Entrenamiento Multidisciplinario para la Investigación Científica)	Buenos Aires, Argentina	Mario Jair

These centres are staffed by full time specialist Bitumen and Asphalt Engineers, who provide the following services to Shell Bitumen and their customers:

• Technical Service - problem solving, investigations, sample testing
• Product Development - developing and testing innovative products and solutions, carry out trials
• Product Stewardship - ongoing support and development for our products - technical and HSSE
• General Technical Assistance - general advice and help

Contact your local sales/technical representative for further information.

With over 140 refineries, plants and depots across the globe Shell Bitumen has unrivalled security of supply and delivery capability.

Twenty-two Refineries manufacturing bitumen including in Argentina, Australia, Czech Republic, El Salvador, France, Germany, New Zealand, Singapore, UK.

Shell Bitumen invests continuously in product technology, both through academic research and Shell’s own global research facilities. We are proud of our dedicated team of researchers who are working hard to find new solutions – just for Shell Bitument. This work underpins a world-class product portfolio including:

• Penetration Grade Bitumen
• Polymer Modified Bitumen
• ‘S’ Bitumen
• Oxidised Grades
• Pigmentable Binders
• Sealants

Shell Cariphalte: high-performance polymer-modified bitumen.

Shell Caribit/Mexphalte: for heavy-duty road and airfield applications.

Shell Multiphalte : Designed to be hard-wearing at low cost.

Shell ‘E’ Grade Binders: an emulsifiable range of binders for all applications.

Shell ‘S’ Binders: Enable lower mixing and application temperatures

Shell Mexphalte C: Pigmentable binder for coloured road surfacings and urban spaces.

Shell Spramul: Emulsions for a range of road and airfield applications.

Shell Specialities: Sealants, adhesives and fillers for domestic and commercial applications.

>> Discover the Shell Bitumen product range