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Better performance: Drive for continuous improvement
Implementation is a difficulty confronting many businesses, while the aim is to keep delivering better products and services for society and to manage more effective and efficient organisations.
The key to working for improvement is unlocking this potential. Shell Global Solutions’ motto is a simple one, “Almost anything can be improved.” Ultimately, that is the aim of all business—to keep delivering better products and services for society and to operate more effective and efficient organisations. But the vexing question is: How is it achieved in the real world?
The difficulty facing many businesses in the hydrocarbon processing sector is in implementation where so much of Shell Global Solutions’ experience lies.
“Answering questions, such as where are we going wrong and what needs to change, is usually the easy bit.” says Pieter van Gerven, Centre of Excellence Leader at Shell Global Solutions’ Opportunity Confirmation Programme (OCP).
“The tough bit is making it happen in the real world and that is where many companies often struggle,” he adds. “We adopt an ‘integrated approach’ where Shell Global Solutions and the client work together to design an holistic business improvement programme.”
Shell Global Solutions’ approach is based on the idea that the ‘hard’ parts—assets, machinery, plant, etc.—of the hydrocarbon processing business cannot be reviewed in isolation. Functional and technical excellence is vital; but organisational and leadership effectiveness must be considered as well. Sustainable improvement of any business demands this twin-track approach.