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Earning community trust
We work closely with local communities and consider their views in designing our projects and managing our operations. This approach helps us assess our potential impact on people and the environment, and encourages community trust.
Earning and maintaining the trust of local communities is vital to the success of our projects. We listen to community concerns and respond appropriately.
We carry out impact assessments before making any major change to an existing operation or starting a new project. This includes listening to the local community as part of considering potential positive and negative effects of a project and we can adapt its design if appropriate.
Social performance
All our major projects and facilities must have a social performance plan, designed to help assess and limit the impact of our operations. When we develop new projects, or plan an expansion to an existing facility, we work closely with local communities to better understand to their needs and expectations.
We continue to enhance the skills of our staff who work directly with communities, for example, by providing a social performance handbook that contains practical tools, as well as running an exchange programme that allows them to share their experiences.
Our own social performance professionals support staff in positions such as refinery managers and major project leaders. We also work closely with external experts. In Alaska, for example, the NGO Living Earth Foundation has set up a network to enable communities to present their concerns.
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