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Social data 2005-2014
Performance indicators 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005
Fatalities                    
Total number 5 5 8 6 12 20 26 21 37 34
Employees 3 0 3 1 0 1 2 1 2 3
Contractors 2 5 5 5 12 19 24 20 35 31
Fatal accident rate (FAR)                    
Fatalities per 100 million working hours (employees and contractors) 0.74 0.79 1.32 0.96 1.56 2.3 3.4 3.1 5.6 5
Injuries and process safety accidents                    
Total recordable case frequency (TRCF) 0.99 1.15 1.26 1.24 1.23 1.4 1.8 1.9 2.1 2.5
Injuries per million working hours (employees and contractors)                    
Lost time injury frequency (LTIF) 0.28 0.36 0.34 0.36 0.35 0.4 0.6 0.7 0.8 1
Lost time injuries per million working hours (employees and contractors)                    
Operational Process Safety Incidents                    
Tier 1 [A] 57 65 91 n/c n/c n/c n/c n/c n/c n/c
Tier 2 [A] 194 246 308 n/c n/c n/c n/c n/c n/c n/c
Illnesses                    
Total recordable occupational illness frequency (TROIF)   0.77 0.51 0.66 0.76 0.6 1.2 1.5 1.8 2
Illnesses per million working hours (employees only)                    
Security                    
Using armed security (% of countries) 24 19 17 14 9 17 17 16 15 19
Using armed company security (% of countries) 1 3 0 1 1 1 1 2 2 2
Using armed contractor security (% of countries) 10 8 10 9 6 10 9 12 9 11
Gender diversity [B]                    
In supervisory/professional positions (% women) 29 28.8 28.1 27.3 26.3 26.4 24.7 24.6 23.2 21.8
In management positions (% women) 21 18.8 18.2 17.6 17 16.1 15.3 17.7 16.2 12.9
In senior leadership positions (% women) 18.2 17.2 16.2 16.6 15.3 14 13.6 12.9 11.6 9.9
Staff forums and grievance procedures                    
% countries with staff access to staff forum, grievance procedure or other support system 100 100 100 99 100 99.1 100 100 99.2 100
Child labour (% countries with specific procedures in place)                    
Own operations 100 100 100 100 99 98 100 99 95 88
Contractors 100 100 100 97 96 97 99 98 89 69
Suppliers 100 100 100 97 96 97 99 96 82 62
Forced labour (% countries with specific procedures in place)                    
Own operations 100 100 100 100 99 98 n/c n/c n/c n/c
Contractors and suppliers 100 100 100 97 95 89 n/c n/c n/c n/c
Integrity                    
Code of Conduct violations [C] 267 181 209 226 205 165 204 361 n/c n/c
Contracts cancelled due to incompatibility with Business Principles 7 22 14 11 40 24 49 35 41 63
Contracting and procurement                    
Estimated expenditure on goods and services from locally owned companies in lower-income countries ($ billion) [D][E] 14 12 14 12 13 12 12 13 10 9
Social investment [F]                    
Estimated voluntary social investment (equity share) ($ million) 160 159 149 125 121 132 148 170 140 127
Estimated social investment spend (equity share) in lower-income countries ($ million) [G] 73 74 67 45 61 54 61 65 n/c n/c

[A] Process safety events are classified based on guidance from the IOGP and API. In 2014 there were 91 Tier 1 and 48 Tier 2 sabotage related events.

[B]  Diversity data obtained from our human resources system.

[C] Code of Conduct violations reported to our global telephone helpline and dedicated website, and through internal channels.

[D] Estimated expenditure in countries where gross domestic product amounts to less than $15,000 a year per person (source: UNDP Human Development Index 2013).

[E] From 2013 onwards, this figure only includes the spend on goods and services by Shell Group Companies. 

[F] Social investment spending varies from year to year depending on business climate, locations and type of activities under way. This is voluntary social investment and does not include social investments made through contractual agreements with host governments, voluntary work by Shell employees and donations of equipment.

[G] Estimated voluntary social investment spending in countries where gross domestic product amounts to less than $15,000 a year per person (source: UNDP Human Development Index 2013).

$ Social investment as well as contracting and procurement data collected via our financial system since 2007.

S Data obtained from an internal survey completed by the senior Shell representative in each country.

n/c = not calculated.