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Social data 2004-2013
    2013 2012 2011 2010 2009 2008 2007 2006 2005 2004
  Fatalities                    
  Total number 5 8 6 12 20 26 21 37 34 31
  Employees 0 3 1 0 1 2 1 2 3 2
  Contractors 5 5 5 12 19 24 20 35 31 29
  Fatal accident rate (FAR)                    
  Fatalities per 100 million working hours (employees and contractors) 0.79 1.32 0.96 1.56 2.3 3.4 3.1 5.6 5.0 4.6
  Injuries                    
  Total recordable case frequency (TRCF)                    
  Injuries per million working hours (employees and contractors) 1.15 1.26 1.24 1.23 1.4 1.8 1.9 2.1 2.5 2.6
  Lost time injury frequency (LTIF)                    
  Lost time injuries per million working hours (employees and contractors) 0.36 0.34 0.36 0.35 0.4 0.6 0.7 0.8 1.0 1.1
  Illnesses                    
  Total recordable occupational illness frequency (TROIF)                    
  Illnesses per million working hours (employees only) 0.77 0.51 0.66 0.76 0.6 1.2 1.5 1.8 2.0 2.1
S Security                    
  Using armed security (% of countries) 19 17 14 9 17 17 16 15 19 18
  Using armed company security (% of countries) 3 0 1 1 1 1 2 2 2 2
  Using armed contractor security (% of countries) 8 10 9 6 10 9 12 9 11 11
  Gender diversity [A]                    
  In supervisory/professional positions (% women) 28.8 28.1 27.3 26.3 26.4 24.7 24.6 23.2 21.8 20.7
  In management positions (% women) 18.8 18.2 17.6 17.0 16.1 15.3 17.7 16.2 12.9 12.2
  In senior leadership positions (% women) 17.2 16.2 16.6 15.3 14.0 13.6 12.9 11.6 9.9 9.6
  Regional diversity [B]                    
  % countries with majority of local nationals in senior leadership positions 32 42 34 36 37 32 33 25 36 n/c
S Staff forums and grievance procedures                    
  % countries with staff access to staff forum, grievance procedure or other support system 100 100 99 100.0 99.1 100.0 100.0 99.2 100.0 100.0
S Child labour (% countries with specific procedures in place)                    
  Own operations 100 100 100 99 98 100 99 95 88 83
  Contractors 100 100 97 96 97 99 98 89 69 61
  Suppliers 100 100 97 96 97 99 96 82 62 63
S Forced labour (% countries with specific procedures in place)                    
  Own operations 100 100 100 99 98 n/c n/c n/c n/c n/c
  Contractors and suppliers 100 100 97 95 89 n/c n/c n/c n/c n/c
  Integrity                    
  Code of Conduct violations [C] 181 209 226 205 165 204 361 n/c n/c n/c
S Contracts cancelled due to incompatibility with Business Principles 22 14 11 40 24 49 35 41 63 64
S Joint ventures divested due to incompatibility with Business Principles 0 0 0 0 0 0 0 0 0 0
$ Contracting and procurement                    
  Estimated expenditure on goods and services from locally owned companies in lower-income countries ($ billion) [D][E] 12 14 12 13 12 12 13 10 9 6
  Social investment [F]                    
$ Estimated voluntary social investment (equity share) ($ million) 159 149 125 121 132 148 170 140 127 106
 $ Estimated social investment spend (equity share) in lower-income countries ($ million) [G] 74 67 45 61 54 61 65 n/c n/c n/c

[A] Diversity data obtained from our human resources system.

[B] Diversity data obtained from our human resources system. From 2014, we will no longer apply this metric, as it does not reflect expatriation of local nationals for talent development purposes.

[C] Code of Conduct violations reported to our global telephone helpline and dedicated website, and through internal channels.

[D] Estimated expenditure in countries where gross domestic product amounts to less than $15,000 a year per person (source: UNDP Human Development Index 2013).

[E] The 2013 figure is the spend on goods and services by Shell Group Companies. This does not include spend on goods and services in non-operated joint ventures.

[F] Social investment spending varies from year to year depending on business climate, locations and type of activities under way. This is voluntary social investment and does not include social investments made through contractual agreements with host governments, voluntary work by Shell employees and donations of equipment.

[G] Estimated voluntary social investment spending in countries where gross domestic product amounts to less than $15,000 a year per person (source: UNDP Human Development Index 2013).

$ Social investment as well as contracting and procurement data collected via our financial system since 2007.

S Data obtained from an internal survey completed by the senior Shell representative in each country.

n/c = not calculated.