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For any questions not answered in this section or for any other assistance, please contact the Shell Shareholder Enquiry Line on +44 (0)20 7934 3363 (UK) or +31 (0)70 377 1365/4088 (Netherlands).
Who are Royal Dutch Shell plc's Registrars and how do I contact them?
Telephone: 0800 169 1679 (UK only)
Telephone: +44 (0) 121 415 7073
Fax: +44 (0) 1903 833168
How do I check my shareholding details online?
Registered shareholders or shareholders in the Royal Dutch Shell Nominee Service can visit the Equiniti website at: www.shareview.co.uk.
What do I need to do if I change my personal details?
Please send details in writing to Equiniti at the address above.
How do I transfer shares into another person's name?
You need to complete a stock transfer form and return it (with stamp duty paid where appropriate) to Equiniti together with your share certificate(s).
If you are in the RDS Corporate Nominee you will need to complete a form to request a share certificate in another name. Please contact Equiniti on 0800 169 1679 (UK only) or +44 (0)121 415 7073 or write to them at:
Why am I not receiving my dividend cheques?
It may be that you have moved address and not advised the Registrar. Please contact Equiniti and if necessary advise them in writing of your change of address. You can also arrange to have your dividends paid direct into your bank account by completing a bank mandate form
I have lost my dividend cheque, what should I do?
Please contact Equiniti who will arrange for a replacement. In most cases a fee is charged for a replacement cheque. You can also arrange to have your dividends paid direct to your chosen bank/building society account. Please use the Dividend Mandate Form on the Shareholder forms page.
When are dividends paid?
Dividends are usually paid quarterly in March, June, September and December.
Please visit our financial calendar for further information.
Do you operate a Dividend Reinvestment Plan (DRIP)?
We do not currently operate a Dividend Reinvestment Plan ("DRIP"), please visit our page on Dividend reinvestment plans (DRIPs) for further details.
Do you have a SCRIP Dividend Programme?
Yes, Royal Dutch Shell plc announced on March 3, 2015, that it intends to offer the option for shareholders to receive dividends in cash or in shares via a Scrip Dividend Programme with effect from the first quarter 2015 interim dividend onwards. Read the announcement 'Royal Dutch Shell announces Scrip Dividend Programme in 2015'.
Do you operate a low-cost dealing service?
Why do I keep receiving more than one annual report?
This could be because you have more than one account shown on Royal Dutch Shell's share register. If you would like to amalgamate your accounts to ensure this does not happen in the future, please contact Equiniti.
Will you be preparing a consolidated tax voucher at the end of the year?
Yes, consolidated tax vouchers will be sent by the Company's Registrar to all registered shareholders in March each year. This is becoming an increasingly common practice for listed FTSE companies. If you have any queries about your tax voucher please contact Equiniti on 0800 169 1679 (UK) or +44 121 415 7073.
I have lost my share certificate, what should I do?
Please contact Equiniti who will be able to arrange a replacement certificate for you. You will need to complete an indemnity which covers Royal Dutch Shell for any loss arising from a dispute over ownership of the shares and there may be a charge for this.
If you are a member of the RDS Corporate Nominee Service your shares are not held in certificated form.
How can I obtain an historical share price?
For Royal Dutch Shell "A" and "B" London share prices from 20th July 2005 to the present date, and for Shell Transport and Trading share prices from 1949 to July 2005, please contact Shareholder Relations in London on: +44 (0)20 7934 3363 or email: email@example.com.
For Royal Dutch Shell "A" and "B" Amsterdam share prices from 20th July 2005 to the present date, and for historical Royal Dutch Petroleum share prices please contact Shareholder Relations in The Hague on: +31 (0)70 377 1365/4088 or email: firstname.lastname@example.org.