CARADOL customer promise

Consistently high product quality

With over 50 years’ experience in manufacturing polyether polyols, we offer customers the confidence that our products are rigorously tested to meet stringent quality standards. Our integrated sites allow us to control the quality of our raw materials along the polyol production and distribution chain.

Global security of supply

Shell is among the world’s top producers of polyether polyols with world-scale manufacturing plants and a network of tanks and facilities near key markets. Our presence in all regions is underpinned by robust global logistics. Unlike many chemical companies, we can access reliable, high-quality feedstocks through an integrated refining and chemical cracking business.

Experienced support team/specialist technical solutions

Shell chemicals company staff have an in-depth knowledge of our products and their applications. Our well-trained local staff are backed by a global team of specialists with experience across many applications.

Easier to do business with

We make it easy for our customers to do business with us in the way they prefer. We supply directly through customer service centres and indirectly via a distributor network. Our on-line Customer Lounge allows customers to place, manage and track orders 24/7. We use Elemica, the independent chemicals’ trading portal, to simplify transactions with our large partners.

A responsible partner

We have a strong commitment to sustainable development, with high health, safety, security and environment (HSSE) standards. We provide 24-hour emergency response plus safe handling advice for polyether polyols and toluene di-isocyanate (TDI). Our high solid polyether polyols can be run on advanced liquid carbon dioxide machinery to reduce residual VOC emissions.