Help

Adjusting your settings

This site has been optimised for Microsoft Internet Explorer version 6 and above and for Mozilla-Firefox version 1.5 and above. Your screen resolution is best set on 1024 x 768 pixels.

For Microsoft Windows users, to check and change screen resolution or colour depth:

• Go to Start - Settings
• Open Control panel
• Double click Display icon
• In the Settings tab, change your screen resolution and colour depth

For Mac users, to check and change colour depth:

• Click on the Apple menu (No keyboard shortcut)
• Click on the Control Panels sub-menu and then click on Appearance to open the Appearance control panel

For Mac users, to check and change screen resolution:

• Make sure you are in Finder  - press  Apple  +  Tab  if necessary to cycle through open applications until you return to  Finder
• Click on the Apple menu or press Ctrl + F2
• Click on System Preferences or press the down arrow key to highlight it and then press Enter
• Click on the Displays icon or press Tab repeatedly (you might need to press  Ctrl  +  F7  first) to cycle through the icons until the  Displays  icon is highlighted with a blue border and then press the  Spacebar
• Click on the Display tab or press Ctrl + F7  (once or twice) to highlight one of the four tabs and then press the left or right arrow key to select the  Display  tab (highlighted in blue) if it is not already selected.
• The typical display resolution is 1024 x 768 to make text on the screen bigger you can change it to 800 x 600 or 640x 480. To do this either click on the resolution you want or press Tab until one of the Resolutions: settings is highlighted (in blue) then press the up arrow to the resolution above and the screen size will change within a few seconds, repeat the process up or down until you find the best screen resolution for you.
• When you are happy with screen size click the Close (red) button at the top of the window or press Apple + W to close the window and return to the Finder desktop

General navigation

If you cannot see the entire page use the scroll bar on the right-hand side of your screen to move up and down the current page. The Shell logo takes you back to the homepage. Clicking on the "back" button of your browsers toolbar will return you to the previous page.

Homepage navigation

The Shell Chemicals website is divided into four category areas: Responsible Chemistry, Innovation, About Shell Chemicals and Products and Services. You can access these four sections by clicking on the corresponding links in the navigation on the left-hand side of the page.

Left-hand navigation

The left-hand navigation is divided into four category areas: Responsible Chemistry, Innovation, Products and Services and About Shell Chemicals. This is present on every page. The navigation expands to reveal the main sections in a category from where you can explore deeper into each section.

Breadcrumb

All pages (except the Shell Chemicals homepage) have a “breadcrumb trail” at the top, for example: “You are here: Home > About Shell Chemicals > Our strategy”. The breadcrumb shows where the page currently displayed sits on shell.com/chemicals. Each term in the breadcrumb is a link that allows you to access the parent pages of the current one and the shell.com/chemicals homepage.

Sitemap

The sitemap can be accessed by clicking on 'Sitemap' in the footer which appears on every page. The sitemap gives you a hierarchical outline of the entire website and links to direct content pages and sections. Its original state gives an overview of the first two levels. Clicking on the second level reveals the links to every page in that section. 

Footer

The footer has four main navigation areas: About our website, Main areas, Tools, and a summary text. About our website gives access to Accessibility, Help, Terms and Conditions, Privacy Policy and our Global Helpline (where you can report compliance issues). The Tools section is unique to each website showing relevant applications such as Glossary and Trademarks, Sales contact finder and Customer Lounge.

Search

Whenever you search our website you will see results for the Shell Chemicals website. On the right-hand side you can refine your search by type of document (pdf, doc). You can also modify the way the results are being displayed to show more or fewer lines of summary text and an optional published date. Sometimes a recommended result will be displayed at the top, differentiated from the rest by a red tag “recommended” situated next to the result title. We have introduced these to display what we think is the most appropriate content based on your keyword or phrase. 

RSS

Twitter

If you want to keep up to date with our news, you can follow us at www.twitter.com/shell.

Twitter is a free service that enables its users to send and read messages known as tweets. Tweets are small posts of up to 140 characters (text only), often including a link to a web page with more information.

Receiving and reading tweets requires following users. This can be done on the web, via sms/text messages on your mobile phone, via mobile web devices or third party applications (programmes build specially for Twitter). Visit the Twitter “getting started” page for more information.

Contact us

Apart from the occasional survey that gives you the opportunity to feedback, specific queries, questions or comments can be sent via www.shell.com/chemicals/contactus/