Before you go

  • Know where you are going. Get directions BEFORE you travel. If you are being met, arrange a SPECIFIC meeting point as many stations have several entrances and car parks;
  • Check departure times BEFORE YOU TRAVEL and then plan your journey to avoid having to wait too long;
  • Let people know where you are going;
  • If you have to wait, search for well-lit areas and if possible wait with other people you know or recognise;
  • If carrying a laptop, try not to use an obvious laptop bag;
  • If using a car to get to the station or the airport, leave it in a well-lit area as near the entrance as possible. Try to envisage what the area will be like in the dark and avoid secluded places. Make sure your car is locked up and keep valuables out of sight. Know the brand, model and registration number of your car;
  • Avoid poorly lit paths, subways and alleyways. If there is no alternative take extra care;
  • Appear confident and look as if you know where you are going at all times;
  • Consider what to wear when travelling. Sensible shoes and clothing allow freedom of movement and you can always change on arrival;
  • Ensure your mobile phone is charged;
  • If you need to use a taxi, use a reputable taxi company;
  • Be aware of the local emergency number; The most common European emergency number is 112;
  • Please take the coordinator’s contact details with you.
On the move
  • Keep valuables especially jewellery out of sight, i.e. chains under clothing. Keep your luggage closed and at hand. Keep keys separate from anything with your address on it;
  • Pickpockets love crowds. Take precautions. Keep handbags to the front, closed and with the fastening towards the body;
  • Never leave both ends of a scarf dangling behind you;
  • Try to keep your hands free and don't carry more luggage than you can handle comfortably. Be cautious of strangers offering to help you with your baggage;
  • Try to avoid the use of mobile phones in locations like stations or public car parks, as they can be an incentive to criminals.
Train safety
  • Always ensure you keep your luggage with you at all times, never leave your baggage unattended. Report any suspicious unattended packages to a police officer or security. Never attempt to investigate yourself;
  • Sit near other people in a busy carriage. If the carriage empties move to a busier one or nearer staff. If you feel uneasy or uncomfortable, then move. Don't just sit there!
  • Make sure you know where the emergency handle is located and use it if necessary. Remember help can be given more easily at a station;
  • Choose a seat next to the aisle or corridor.
Vehicle safety
  • Driving is one of the most hazardous things you do. Consider alternatives;
  • Neither initiate nor answer a mobile telephone call while driving a vehicle (this includes messaging and the use of other hands-free devices);
  • Please intervene if the driver attends a call while driving. Request the driver to take the call once the vehicle is immobile.
  • Do not drive if not rested, competent or properly licensed;
  • Don’t drive immediately after an intercontinental flight - arrange for public transport; If not available then arrange for a taxi;
  • Rent only from approved car rental companies;
  • Do not travel in a car without a seatbelt fitted for the seat you are travelling in and always wear your seat belt! Wearing seat belt while in the front seat is mandate by law and hence please buckle up. In case the seat belts in the back seat are not functional/ missing, please switch to the front seat or do not use that vehicle and use a different one with functional seat belts.
  • Do not travel in a car without a seatbelt fitted for the seat you are travelling in and always wear your seat belt!
  • Do not drink and drive and use care with medicines;
  • Switch on headlights – day and night.
  • Please ensure that you have submitted a filled copy of your JMP (Journey Management Plan) before you begin your journey. The JMP must be filled and submitted at least 3 days before you start the journey.
Aircraft safety
  • When stowing baggage, be alert to heavy baggage above your head;
  • A briefing about the aircraft’s safety and emergency procedures should be given prior to take-off. Ensure that you pay attention during the briefing, even if you are a regular traveller, as there are often subtle difference in safety equipment and procedures;
  • If you are not convinced that a flight in any aircraft can be undertaken safely, then do not board the aircraft;
  • Wear low-heeled canvas or leather shoes that cover the foot. Shoes should be worn during take off and landing;
  • Prevent DVT (Deep Vein Thrombosis) – On long distance travel get up and move around at least every two hours. Shift your body position frequently and carry out simple exercises such as leg lifts, ankle rotation, buttock and fist clenching. Avoid sitting with your legs crossed. Keep well hydrated by drinking plenty of water.
When you arrive
  • Don't accept lifts from strangers; use a reputable taxi or minicab company;
  • If you are returning to your car, have your keys in your hand ready to use; Check if your car is secure and that no one is hiding in it BEFORE you get in. If it's dark use a torch;
  • If you are unhappy walking through a car park by yourself, get someone you know to walk with you. If staff is available ask them to accompany you or watch you to your car.
Hotel Safety
As soon as possible after check-in you should:
  • Read the Fire Emergency Instructions in your room;
  • Identify the Fire Exit route from your room making sure it is clear and free of obstructions;
  • Note the location of the fire alarm call points and fire fighting equipment in the vicinity of your room;
  • If your hotel does not have a evacuation / fire safety policy you should find an alternative hotel;
  • Make sure you know the layout of your room and the way to the door. Investigate outside the window of your room;
  • Count the number of doors to the nearest fire exit to make sure you can make your escape in smoke in case your visibility will be compromised;
  • Open the exit door. What do you see? Another door, stairs? Be prepared;
  • Take a good look at the window in your room. Does it open? Does it have a latch, a lock? Does it slide? Open the window (if it works) and look outside. What do you see? A sign, ledges? How high up are you? Get a good mental picture of what is outside, it may come in handy. It is important that you know how to open your window, make sure to close it again if needed.
  • Never ignore a fire alarm;
  • Always take your key with you. Close your door as you leave, but do not lock yourself out;
  • Carry a copy of the relevant pages of your passport. Leave the original in a safe.
What Do I Do If A Fire Breaks Out
If you suspect that there is a fire, take the following actions immediately; Delaying it can be dangerous:
  • Report the fire immediately; either by telephone or by breaking a fire alarm call point;
  • Some hotels may not call the fire department until they have verified whether or not there really is a fire. Call the emergency number;
  • Do not attempt to fight a fire yourself unless you can do it safely;
  • If your escape route is filled with smoke, keep low where the quality of air and visibility is improved;
  • Keep close to the wall to avoid disorientation;
  • On leaving the hotel, report to your evacuation point.
If You Are Cut Off By Fire
  • Being trapped by fire is a terrifying experience. Knowing what to do can prevent panic and delay the spread of fire until you are rescued;
  • Attempt to contact reception to report your situation;
  • Close the door of the room;
  • Run the bath to soak bedding, curtains, carpets etc., and block up any cracks with wet towels or bedding;
  • Fill the waste paper bin with water to fight any outbreak of fire in the room;
  • Go to the window to attract attention;
  • If possible open the window to vent smoke from the room if necessary. Do not break the glass; you may have to close the window to prevent smoke from below entering your room;
  • In a smoke filled area keep low and place a wet towel around your nose and mouth to filter the smoke;
  • Close the door of the room where the fire is - this will help contain the fire and restrict the spread of poisonous fumes;
  • Use the nearest exit to vacate the hotel. Do not use the lifts;
  • Before opening closed doors, check them for heat, which may indicate a fire behind the door.
On the Day of Assessment
A safety briefing will be held and the following points will be discussed:
  • The emergency exits will be pointed out to you;
  • For security reasons a Shell employee must accompany all visitors to the Shell offices at all times;
  • In the case of an emergency, ideally stay close to a Shell employee to be escorted out of the building. If this is not possible, stay calm and leave the building through the nearest emergency exit.

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