At Shell Global Solutions, we believe that the solution that will be most appropriate for a specific customer will always be a customised one, especially for today’s complex projects. Because of this we have developed our own approach to technical collaboration – we call it co-creation – in which our consultants and technologists work closely with our customers to identify and evaluate the widest possible set of options. One of the reasons it adds value is that it ensures careful consideration of the customer’s business objectives when building the solution.
Nurturing your talent
To ensure that the results of our interactions are sustainable, we place special importance on knowledge transfer and competency development. Fundamental to this is ensuring that key personnel from the customer organisation are closely involved throughout the entire programme. This facilitates the transfer of skills, tools, techniques and Shell best practices, which helps to embed the solution permanently into their business.
We believe that the effective management of change is crucial; without it, value can be lost. So, during project implementation our experienced consultants provide full-time project support such as guiding the project team through the complexities of the change process, helping to make the case for change, preparing people and identifying training requirements.
Leveraging operational feedback
As well as being a technology licensor, the Shell Group also operates its own plants, so the operational feedback we receive from these assets helps to provide special insights into real-world challenges. We also ensure that we incorporate the lessons learned from these plants into our design practices.
Developing cutting-edge technologies
New, innovative technologies that are applied in the right way can often be key to overcoming challenges, and this is why, at Shell Global Solutions, we have an intense focus on research and development: to ensure that our technology offerings meet our customers’ future needs. We have established a strong track record of developing breakthrough technologies and rigorously improving existing ones.
Innovating with customers
Innovation, however, is about much more than research carried out in laboratories on molecules. We have also achieved success in working with customers to apply our technologies in highly tailored or innovative new process configurations that unlock extra value from their operations. Experience shows that when our customers also have a highly innovative and creative attitude, together, we can push the boundaries of what their business can achieve.
Understanding the issues you face
Our highly driven, experienced and, most importantly, passionate people understand the day-to-day operational and management issues faced by the industry, both locally and internationally, as they have held senior roles in this environment.