Fuel Technical Services

Delivering technical excellence to your operations with Shell Fuel Technical Services

The right choice of fuels can offer you optimised fuel consumption, lower operating costs and easier maintenance. Using the most professional fuels management protocols will keep your chosen fuels in good condition and support your sites in complying with the highest safety and environmental standards. Shell's team of fuels experts can help with your fuels issues. Our technical experts and scientist offer technical knowledge on product applications and practical advice on fuels quality and fuels handling issues. We are passionate about helping customers to use our products effectively, so that they bring maximum value to your businesses.

Give your equipment the support it requires

Shell Fuel Advisor service provides technical expertise relating to fuel system quality assurance, product selection, troubleshooting fuels-related applications issues and assisting with the implementation of premium products. The service is delivered through teams of highly trained technical staff both office based and in the field. Selecting the right fuel for the right application helps to ensure that your operations run efficiently, disruptions are minimised and costs reduced. Making use of expert fuels advice leaves you free to concentrate on maximising production for your business.

Keeping your fuel fit-for-purpose

Shell Fuel Expert is a specialist fuels management, product training and inspection service designed for customers who have their own fuels storage facilities. Our Fuel experts will conduct a detailed assessment at your fuel farm designed to offer you a thorough evaluation of all fuels-related activities in your business. The assessment is designed to give you a new perspective on best practices to manage your fuel storage and its utilisation, helping you to identify areas for improvement, and leading to potential cost savings.

Download our Shell Fuel Technical Service brochure to find out more

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From placing orders to accessing account and product information, our tools are at your convenience to help you run your business.

Our touchless services can save you valuable time and money by easing and optimising your daily contacts and transactions with us. You can use our automated tools across your entire company – from purchasing and supply management to order processing and customer service.

It also means that you do business with us when and where it is most convenient to you - flexibility that can greatly improve the efficiency of your operations.

We offer you a range of tools to suit your specific business needs*:

  • Telephone queueing? Not with Shell eServe, our web-based tool for online transactions. It is free, simple to use and secure, available for you 24/7 to place orders, review them before submitting, check order status or view account information in real time.
  • If you are a large corporation, we can offer you Shell eRouter, our concept of Electronic Data Interchange (EDI) for increased efficiency and accuracy of transactions. By connecting with our system to process orders and invoices, you can save time and reduce procurement costs.
  • For our premium bulk fuel customers we have developed Vendor Managed Inventory (VMI), our solution for fuel stock management that can lower you procurement costs and ease your forecasting and ordering processes. We monitor the inventory levels of your storage tanks and make sure they stock the quantity you require.
  • Need to make a fuel order quickly? Self-Service Interactive Voice Response (IVR) is our free service for fuel ordering, delivery checks or account inquiries. You just need a telephone to call us anytime you need.

*Tools availability varies per country and type of customer

For further details of what services are available to you where you are, visit our Contact Us page or talk to your Shell Commercial Fuels representative.

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About Commercial Fuels

Shell Commercial Fuels provides transport, industrial and heating fuels. Our range of products, from reliable main-grade fuels to premium products to customers in many industries including transport, mining, manufacturing, power generation, marine and home energy.

Why choose us?

We continually invest in research and development and collaborate with customers and original equipment manufacturers to further enhance our fuels technology and develop more efficient and cleaner products.