To help our customers get the most from their operational relationship with us, the brochures available for download below set out an overview of the clear and simple standards and guidelines that apply when buying chemicals for delivery by road and rail in Europe, the US and Canada.

In the event of a conflict between your contract with a Shell chemicals company, or its General Terms & Conditions (including the Service and Delivery Standard Addenda that can be accessed using the link below) those terms will take precedence over the content of the documents below. We may update parts of these brochures and/or the Addendum from time to time.

Service and delivery standards

Country and language Download PDF
Service and delivery standards Europe - English View document
Service and delivery standards Europe - Dutch View document
Service and delivery standards Europe - French View document
Service and delivery standards Europe - German View document
Service and delivery standards Europe - Italian View document
Service and delivery standards Europe - Polish View document
Service and delivery standards Europe - Spanish View document
Service and delivery standards Europe - Turkish View document
Service and delivery standards North America - English View document
Service and delivery standards North America - French View document
Service and delivery standards Asia Pacific/Middle East View document

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Service and delivery standards

As one of the leading global suppliers of high quality chemical products and services, we are continually working to improve the way we do business. Read more in our service and delivery standards section.

Invoicing options

Paperless invoicing enables Shell chemicals company customers to receive their invoices via email rather than in a printed, paper format.

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