Paperless invoicing is a service that enables Shell chemicals company customers to receive their invoices via email rather than in a printed, paper format.

Paperless invoicing subscribers agree that instead of receiving a paper invoice in the mail, they will accept emailed invoices that are sent to nominated recipients in their company.

Where is paperless billing available?

Currently, we can offer paperless invoicing to customers in Australia, Canada, Singapore and the USA. Since November 2010 it is also available in Europe complying with the EU legislation so the invoice will be received including eSignature and Verification report. We will continue to extend this service to other countries over time.

How does it work?

Once a paperless invoicing agreement has been signed, invoices can be emailed to the agreed named recipients in the customer company in line with the agreed invoicing timelines. Paper copies will no longer be mailed.

What are the benefits?

It’s quicker – no delays in the mail. It’s cheaper – no postage charges. It’s greener – it saves quite a lot of paper and requires no transport.

Is there a website where I can view my invoices?

Yes, if you are signed up as a user of the Customer Lounge. There you can view and download your invoices together with other order-related documents.

How do I sign up for paperless invoicing?

You should first get in touch with your regular sales contact who will send you the required paperwork. If you are unsure who to contact, you can use our ‘contact us’ facility (link at top of this screen) and we will send your enquiry through to the right person.

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