“Aviation operations managers face many challenges, from providing a safe end-to-end fuel handling process to helping aircraft maintain their tight flying schedules. Our technical services build the necessary technical competencies of the fuelling operators as well as provide advice on safety and operational standards for fuel handling. In a world of evolving standards, Shell Aviation offers its TSA customers the expertise and insight to navigate their way through” comments Victoria Guy, GM HSSE, Operations, Technology and Supply, Shell Aviation.
As part of Shell Aviation Technical Support Agreements, customers receive;
- Technical and operational support
- Jet fuel quality assistance; aviation fuel product quality systems, interpretation of fuel certification data and management of product quality incidents
- Training and inspection programmes
- Access to experts and best practices through the TSA portal
Leveraging its extensive experience in this area, Shell Aviation also provides Engineering Consultancy as an additional service, which focuses on designing and building facilities that deliver performance and safety levels in line with industry standards.
The Shell Aviation TSA consultancy teams consist of scientists and engineers, who are subject matter experts in fuel product quality management, filtration equipment, engineering, and operations.
TSA customers can learn from the best practices adopted by Shell Aviation operations team, who gain their expertise from rigorous training programmes, stringent audits and inspection policies. Shell Aviation also contributes its expertise to industry bodies, which set safety and operational standards, including the Joint Inspection Group (JIG), Product Quality Committee and the Energy Institute.
Victoria adds, “There is no greater accolade than receiving industry recognition of our work and therefore we were delighted to win the Armbrust ‘Best Technical and Operational Performance’ award again in 2014 for the 13th year in succession and the15th time in the award’s 19 year history. It shows we are consistent technical leaders and impacting our customers and the industry in a meaningful way.” 
* From the beginning of 2014 until the end of 2014.
 Examples of such services include Master Planning, Design and Feasibility studies, and asset evaluation and integrity reviews.
 Shell Aviation was voted by airlines as the “Best International Fuel Supplier” in the 2013/2014 Armbrust Awards. It has also won the Armbrust “Best Technical and Operational Performance” award fifteen times in the award’s 19-year history (including 2013/2014).
About shell aviation
- Shell Aviation is a leading global supplier of aviation fuels and lubricants with a heritage of over 100 years. We supply fuel at around 800 airports in approximately 40 countries. We refuel an aircraft every12 seconds.
- Our customers comprise a gamut of airports and airlines plus private customers such as corporate jet operators and flying clubs. We produce fuels and lubricants (in a range of grades); market, sell and distribute them; and offer further services that help our customers operate as efficiently as possible.
Notes to editors
- Shell Aviation has an end-to-end fuels quality assurance system, from refinery to aircraft. The Shell Aviation Fuel Quality Assurance System includes fuel sampling and laboratory analysis at key stages of the supply chain, from the refinery to the aircraft.
- Shell Aviation conducts more than 400 safety audits every year at airport facilities across the world. As part of its drive for safety excellence, Shell Aviation also carries out Process Safety and Asset Integrity reviews at its sites. From the receipt of incoming fuel, to safe into-plane delivery, every stage is accounted through stringent refuelling procedures.
- In 2014, leveraging exploration and production connections within, Shell Aviation developed an Offshore Procedures Manual for fuel storage and handling and is now able to offer technical service support to helicopter and offshore enterprises.
Learn more about Shell Aviation Technical Services.
Global External Communications Adviser, Shell Aviation
Tel: +44 7934 1696
Royal Dutch Shell plc
Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 70 countries and territories with businesses including oil and gas exploration and production; production and marketing of liquefied natural gas and gas to liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects. For further information, visit www.shell.com.
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