“Aviation operations managers face many challenges, from providing a safe end-to-end fuel handling process to helping aircraft maintain their tight flying schedules. Our technical services build the necessary technical competencies of the fuelling operators as well as provide advice on safety and operational standards for fuel handling. In a world of evolving standards, Shell Aviation offers its TSA customers the expertise and insight to navigate their way through” comments Victoria Guy, GM HSSE, Operations, Technology and Supply, Shell Aviation.

As part of Shell Aviation Technical Support Agreements, customers receive;

  • Technical and operational support
  • Jet fuel quality assistance; aviation fuel product quality systems, interpretation of fuel certification data and management of product quality incidents
  • Training and inspection programmes
  • Access to experts and best practices through the TSA portal

Leveraging its extensive experience in this area, Shell Aviation also provides Engineering Consultancy[1] as an additional service, which focuses on designing and building facilities that deliver performance and safety levels in line with industry standards.

The Shell Aviation TSA consultancy teams consist of scientists and engineers, who are subject matter experts in fuel product quality management, filtration equipment, engineering, and operations.

TSA customers can learn from the best practices adopted by Shell Aviation operations team, who gain their expertise from rigorous training programmes, stringent audits and inspection policies.  Shell Aviation also contributes its expertise to industry bodies, which set safety and operational standards, including the Joint Inspection Group (JIG), Product Quality Committee and the Energy Institute.

Victoria adds, “There is no greater accolade than receiving industry recognition of our work and therefore we were delighted to win the Armbrust ‘Best Technical and Operational Performance’ award again in 2014 for the 13th year in succession and the15th time in the award’s 19 year history. It shows we are consistent technical leaders and impacting our customers and the industry in a meaningful way.” [2]

* From the beginning of 2014 until the end of 2014.

[1] Examples of such services include Master Planning, Design and Feasibility studies, and asset evaluation and integrity reviews.

[2] Shell Aviation was voted by airlines as the “Best International Fuel Supplier” in the 2013/2014 Armbrust Awards. It has also won the Armbrust “Best Technical and Operational Performance” award fifteen times in the award’s 19-year history (including 2013/2014).

About shell aviation

  • Shell Aviation is a leading global supplier of aviation fuels and lubricants with a heritage of over 100 years. We supply fuel at around 800 airports in approximately 40 countries. We refuel an aircraft every12 seconds.
  • Our customers comprise a gamut of airports and airlines plus private customers such as corporate jet operators and flying clubs. We produce fuels and lubricants (in a range of grades); market, sell and distribute them; and offer further services that help our customers operate as efficiently as possible.  

Notes to editors

  • Shell Aviation has an end-to-end fuels quality assurance system, from refinery to aircraft. The Shell Aviation Fuel Quality Assurance System includes fuel sampling and laboratory analysis at key stages of the supply chain, from the refinery to the aircraft.
  • Shell Aviation conducts more than 400 safety audits every year at airport facilities across the world. As part of its drive for safety excellence, Shell Aviation also carries out Process Safety and Asset Integrity reviews at its sites. From the receipt of incoming fuel, to safe into-plane delivery, every stage is accounted through stringent refuelling procedures.
  • In 2014, leveraging exploration and production connections within, Shell Aviation developed an Offshore Procedures Manual for fuel storage and handling and is now able to offer technical service support to helicopter and offshore enterprises.

Learn more about Shell Aviation Technical Services.


Idil Peker

Global External Communications Adviser, Shell Aviation

Email: idil.peker@shell.com

Tel: +44 7934 1696

Royal Dutch Shell plc

Royal Dutch Shell plc is incorporated in England and Wales, has its headquarters in The Hague and is listed on the London, Amsterdam, and New York stock exchanges. Shell companies have operations in more than 70 countries and territories with businesses including oil and gas exploration and production; production and marketing of liquefied natural gas and gas to liquids; manufacturing, marketing and shipping of oil products and chemicals and renewable energy projects. For further information, visit www.shell.com.

Cautionary note

The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this press release“Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used to refer to subsidiaries in general or to those who work for them.

These expressions are also used where no useful purpose is served by identifying the particular company or companies. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this press release refer to companies over which Royal Dutch Shell plc  either directly or indirectly has control.

Companies over which Shell has joint control are generally referred to “joint ventures” and companies over which Shell has significant influence but neither control nor joint control are referred to as “associates”. In this press release, joint ventures and associates may also be referred to as “equity-accounted investments”.

The term “Shell interest” is used for convenience to indicate the direct and/or indirect (for example, through our 23% shareholding in Woodside Petroleum Ltd.) ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.

This press release contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements.

Forward-looking statements are statements of future expectations that are based on management’s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements.

Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘goals’’, ‘‘intend’’, ‘‘may’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘plan’’, ‘‘probably’’, ‘‘project’’, ‘‘risks’’, “schedule”, ‘‘seek’’, ‘‘should’’, ‘‘target’’, ‘‘will’’ and similar terms and phrases.

There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forward-looking statements included in this press release, including (without limitation):

(a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell’s products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions;

(i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and

(m) changes in trading conditions. All forward-looking statements contained in this press release are expressly qualified in their entirety by the cautionary statements contained or referred to in this section.

Readers should not place undue reliance on forward-looking statements. Additional risk factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended 31 December, 2013 (available at www.shell.com/investor and www.sec.gov ).

These risk factors also expressly qualify all forward looking statements contained in this press release and should be considered by the reader.  Each forward-looking statement speaks only as of the date of this press release, 3 March, 2015. Neither Royal Dutch Shell plc nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this press release.

We may have used certain terms, such as resources, in this press release that United States Securities and Exchange Commission (SEC) strictly prohibits us from including in our filings with the SEC.  U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov. You can also obtain these forms from the SEC by calling 1-800-SEC-0330.